Frequently Asked Questions
Can I purchase extra tickets?
Yes, each pair of tickets or single ticket is part of a comprehensive package that does include the option to purchase additional seats, hospitality, and/or lodging based on availability.
Does the package purchaser have to attend the event?
No, the purchaser may pay for the trip on behalf of others. If you are purchasing for someone else, please list the names of the travelers on the consumer reply form you will receive with your confirmation email.
There are more than two of us in my group. Can we sit together?
The Ultimate Fan, the company that provides Sports Packages, will do its best to ensure that groups larger than two are seated together. Please contact The Ultimate Fan at (800) 603-9344 for further information.
Can I request a specific room type?
The Ultimate Fan is happy to request a specific room type for you. Please contact The Ultimate Fan at (888) 422-8686.
Can I check in early/check out late?
Please call the hotel in advance or check with the front desk upon arrival to make your request. If you have further questions or concerns, please contact The Ultimate Fan at (800) 603-9344.
I called to confirm my reservation and the hotel doesn't have it. Should I be concerned?
It's likely the group list hasn't been entered into the hotel's computer system yet, which can take up to ten days. If after ten days the hotel does not have record of your reservation, please contact The Ultimate Fan at (800) 603-9344.
Can I use my Hotel Awards number?
While you can't use your number towards payment for your room, you may be able to use it for incidental expenses during your stay such as meals and other hotel costs. If you have further questions, please contact The Ultimate Fan at (800) 603-9344.
Which credit cards do you accept?
You may use your Visa, MasterCard, or American Express card to pay for your packages.
Is my personal credit card information secure?
Yes, your personal and billing data is protected through the use of high-grade encryption for all Internet transactions.
Why do you need my billing address?
This is a consumer safeguard; your billing address is matched with your credit card number to prevent fraudulent
Who do I call with questions?
For all customer service or package inquiries, please call The Ultimate Fan at (800) 603-9344.